Contents

CHAPTER 1

Problem Solving Strategies-Why Bother?

1.1 What's the Real Problem?
1.2 Right Problem/Wrong Solution
Summary
References
Further Reading
Exercises

CHAPTER 2

Getting Started

2.1 Getting in the Right Frame of Mind
2.2 Taking Risks
2.3 Looking for Paradigm Shifts
2.4 Having a Vision
2.5 Using a Heuristic
2.6 Fostering Creativity
2.7 Interacting Creatively
2.8 Working Together in Teams
Closure
Summary
References
Further Reading
Exercises

CHAPTER 3

Problem Definition

3.1 The First Four Steps

Defining The Real Problem

3.2A Finding Out Where the Problem Came From
3.2B Exploring the Problem
3.2C Using the Present State/Desired State Technique
3.2D The Duncker Diagram
3.2E Using the Statement-Restatement Technique
3.2F Evaluating the Problem Definition
3.3 The next Four Steps
Summary
References
Further Reading
Exercises

CHAPTER 4

Generating Solutions

4.1 Recognizing Mental Blocks
4.2 Blockbusting
4.3 Brainstorming
4.3A Osborn's Checklist
4.3B Random Stimulation
4.3C Other People's Views
4.3D Futuring
4.4 Organizing Brainstorming Ideas:
The Fishbone Diagram
4.5 Brainwriting
4.6 Analogy and Cross-Fertilization
4.7 Incubating Ideas
Closure
Summary
References
Further Reading
Exercises

CHAPTER 5

Deciding the Course of Action

5.1 Situation Analysis
5.1A Evaluation Criteria
5.1B The Pareto Analysis and Diagram
5.2 K.T. Problem Analysis and Troubleshooting
5.3 Decision Analysis
5.3A Cautions
5.3B Missing Information
5.3C Is the Decision Ethical?
5.4 Potential Problem Analysis
Summary
References
Further Reading
Exercises

CHAPTER 6

Implementing the Solution

6.1 Approval
6.2 Planning
6.2A Allocation of Time and Resources
6.2B Coordination and Deployment
6.2C Critical Path
6.2D Necessary Resources
6.3 Carry Through
6.4 Follow Up
6.5 Problem Statements that Change with Time
6.6 Experimental Projects
6.6A Do You Really Need the Experiments?
6.6B Define the Objectives of the Experiment
6.6C Choose the Responses You Want to Measure
6.6D Identify the Important Variables
6.6E Design the Experiments
6.6F Performing the Experiment
6.6G Analyze the Results
6.6H Report
Types of Errors
The Minimum Number of Experiments
Closure
Summary
References
Further Reading
Exercises

CHAPTER 7

Evaluation

7.1 General Guidelines
7.2 Ethical Considerations
7.3 Safety Considerations
Summary
References
Further Reading
Excercises

CHAPTER 8

Putting it All Together

8.1 Case Study: Meet Me at the Mall
8.2 Case Study: The Silver Bullet
Closure